Support
Questions, bugs and ideas: we read every message.
How do I play?
Choose a picture and how many pieces you want. The whole picture shows for a few seconds, then every piece lies face down. Turn over two at a time: with Memory pairs on, two pieces that are neighbours in the picture join with a gold frame and fly to their place. You can also drag a piece to the spot you remember; a wrong spot sends it back. Settings → How to play in the app shows every rule.
What are the big puzzles?
The special albums' pictures can also be played as big classic jigsaws of 144, 256 or 400 pieces. Every piece lies face up; pinch the picture to zoom in, and page through the pieces on the table.
What is the daily picture?
A new picture every day, with double coins on the day itself. Earlier daily pictures wait in their own row; unlock one with a short video or 100 coins.
What do Flash and Magnet do?
Flash shows the whole picture for a moment; Magnet puts one piece in its place. You get some for free, and more with coins or a short video.
Where is my progress saved?
On your iPhone, inside the app. It is included in your device backups (iCloud Backup or your computer). Deleting the app erases it, and we cannot restore it because we never receive it.
How do I restore my purchases?
Open Settings → Restore purchases in the app while signed in with the same Apple Account you bought with. No Ads and the special albums come back; used-up items such as coins do not.
What does No Ads do?
It removes the full-screen ads between pictures and the banner on the album screens, and it lets you play offline. The optional reward videos remain: you can still tap to watch one when you want its reward. They never start by themselves.
Can I play offline?
Only with No Ads, and only the pictures that are already on your iPhone. Without it, Peek & Piece needs an internet connection to start a picture.
How do I change my privacy choices?
In the EEA, the UK and Switzerland, use Settings → Privacy options in the app. On any iPhone you can turn tracking off under iOS Settings → Privacy & Security → Tracking.
How do I get a refund?
Apple sells and charges all purchases, so refunds go through Apple at reportaproblem.apple.com. Write to us if you need help.
How do I delete my data?
Your game data lives on your device: delete the app to erase it. Ad data is controlled by Google in My Ad Center. See the Privacy Policy.
Still need help?
Write to info@peekandpiecepuzzle.com. For a bug, please include your iPhone model, the iOS version, the picture and a screenshot if you can. We usually answer within two working days.